Roof Nestly

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Privacy Policy

Effective date: 1 October 2026 · Last updated: 1 October 2026

How Roof Nestly collects, uses and protects your personal information when you use our website and rooftop garden services.

On this page

1. Who we are

This Privacy Policy explains how Roof Nestly (“Roof Nestly”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you visit roofnestly.com, contact us, book a roof survey or use any of our rooftop garden design, installation and care services.

We are committed to handling your information responsibly, collecting only what we need and being clear about how it is used.

2. Information we collect

We may collect the following categories of information:

  • Contact details such as your name, phone number, email address and the address of the property where a survey or service will take place.
  • Project information including photographs, measurements, roof condition notes, plant preferences and any details you share about your building.
  • Communication records such as messages sent through our contact form, emails and notes from phone calls.
  • Payment information such as invoice records and payment references. We do not store full card or bank account numbers on our website.
  • Technical data such as IP address, browser type, device information, pages visited and the date and time of your visit, collected automatically through cookies and server logs.

3. How we use your information

We use personal information to:

  • respond to enquiries and arrange roof surveys;
  • prepare layouts, plant plans and quotations;
  • carry out installations, maintenance visits and follow-up checks;
  • send service reminders, appointment confirmations and invoices;
  • improve our website, services and customer experience;
  • protect our website against spam, fraud and misuse; and
  • meet our legal, tax and accounting obligations.

We will not use your information for unrelated marketing without your permission, and you may opt out of any non-essential messages at any time.

4. Legal basis for processing

We process personal information where it is necessary to provide a service you have requested, where we have a legitimate interest in running and improving our business, where you have given consent, or where processing is required by law.

5. Photographs of your property

Survey and progress photographs are used to plan and document your project. We will only use photographs of your garden on our website or social media with your express permission, and we will never publish images that identify your address or members of your household without consent.

6. Sharing your information

We do not sell or rent personal information. We may share it only with:

  • structural engineers or specialist contractors involved in your project, where needed;
  • service providers that host our website, deliver email or process forms, under appropriate confidentiality terms;
  • professional advisers such as accountants or lawyers; and
  • authorities where disclosure is required by law.

7. Data retention

We keep enquiry information for up to 24 months if no project goes ahead. Project and invoice records are retained for as long as required for warranty, tax and accounting purposes, after which they are securely deleted or anonymised.

8. Security

We use reasonable technical and organisational measures to protect personal information, including secure hosting, encrypted connections (HTTPS), access controls, login protection and regular backups. No online system is completely secure, so we cannot guarantee absolute security, but we work to keep risks low.

9. Your rights

Subject to applicable law, you may ask us to:

  • access the personal information we hold about you;
  • correct inaccurate or incomplete information;
  • delete information that is no longer needed;
  • restrict or object to certain processing; and
  • withdraw consent where processing is based on consent.

We will respond to requests within a reasonable time and may need to verify your identity first.

10. Cookies

Our website uses cookies and similar technologies. Please read our Cookie Policy for details of what we use and how to manage them.

11. Third-party links

Our website may link to other websites, such as map services. We are not responsible for the privacy practices of those websites and encourage you to read their policies.

12. Children’s privacy

Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated effective date.

14. Contact us

Email admin@roofnestly.com, call +880 9638-258133, or use the form on our Contact page.

Questions about this policy? Email admin@roofnestly.com, call +880 9638-258133, or use the form on our Contact page.

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