Legal
Effective date: 1 October 2026 · Last updated: 1 October 2026
The terms that apply when you use our website or engage Roof Nestly for rooftop garden services.
These Terms and Conditions govern your use of roofnestly.com and any rooftop garden survey, design, installation, irrigation, green roof or garden care service provided by Roof Nestly. By using our website or confirming a quotation, you agree to these terms.
Roof Nestly provides rooftop and terrace garden services including roof surveys, garden layout design, raised bed and container installation, drip irrigation, green roof systems, seasonal planting and maintenance plans. The exact scope of any project is described in the written quotation you accept.
Surveys are provided free of charge and without obligation. A survey is a visual assessment for garden planning purposes. It is not a structural engineering report. Where we believe specialist assessment is needed, we will recommend it, and installation may depend on that assessment.
Quotations are valid for 30 days from the date issued unless stated otherwise. A project is confirmed when you accept the quotation in writing (including by email or message) and pay any agreed advance. Prices for plants and materials may be revised if acceptance occurs after the validity period.
You agree to:
Payment terms are set out in your quotation. Typically, an advance is payable on confirmation, a progress payment on delivery of materials and the balance on completion. Care plans are billed monthly, quarterly or annually as agreed. Late payments may delay scheduled work.
If you request changes after confirmation, or if site conditions differ from what was reasonably visible during the survey, we will explain the impact on cost and timing and agree any variation with you before continuing.
We will make every reasonable effort to keep to agreed dates. Work may be rescheduled because of heavy rain, extreme heat, access problems, supplier delays or other circumstances outside our control. We will inform you as early as possible.
Plants are living things and depend on weather, light, watering and ongoing care. We guarantee that plants are healthy at the time of planting. We cannot guarantee specific harvest quantities or the survival of plants that are not cared for according to our guidance.
We warrant our installation workmanship — including beds, stands, trellis frames and irrigation fittings — for 12 months from completion, against defects caused by faulty workmanship. The warranty does not cover damage caused by misuse, alterations by others, extreme weather, pests, or lack of maintenance.
To the extent permitted by law, our total liability for any claim relating to a project is limited to the amount paid for that project. We are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law.
Content on this website is provided for general information. You may not copy, reproduce or republish our text, images or designs for commercial purposes without written permission. You agree not to misuse the website, attempt unauthorised access or submit false information through our forms.
Cancellations and refunds are handled under our Refund and Cancellation Policy, which forms part of these terms.
These terms are governed by the laws applicable in the country where Roof Nestly is registered and operates. We will always try to resolve concerns informally first; please contact us if you are unhappy with any part of our service.
We may update these terms from time to time. The version in force when you accept a quotation applies to that project.
Email admin@roofnestly.com, call +880 9638-258133, or use the form on our Contact page.
Questions about this policy? Email admin@roofnestly.com, call +880 9638-258133, or use the form on our Contact page.
